RENZU

Trusted Seller
買い手保護制度を使用して販売した時計の本数: 352

平均星4.9つ/星5つ中  |  評価:287

評価の詳細 

平均 4.9 発送
平均 4.9 説明
平均 4.9 問い合わせ対応
99% の購入者が、この販売業者をお勧めしています。

この販売業者に対する購入者の声

Amanda J.()に対する評価。09. 4月 2024付け


Cartier Cartier タンク バスキュラント MM / TANK BASCULANTE MM

購入者がこの販売業者をお勧めしています

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購入者のコメント:

The watch is in beautiful condition. I am very happy with it. The seller sent me some lovely photos prior to posting. Postage was a little steep which almost put me off but the overall price was still competitive and delivery was very quick. I would definitely buy from this seller again.

販売業者のコメント:

Thank you very much for your purchase. We are glad you are happy with it. Enjoy your watch. We look forward to serving you again.

)に対する評価。02. 4月 2024付け


Omega Omega シーマスターダイバー300m マスターコーアクシャル クロノメーター 42mm / SEAMASTER DIVER300M MASTER CO-AXIAL CHRONOMETER 42MM

購入者がこの販売業者をお勧めしています

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購入者のコメント:

Bought this as a gift. The watch is authentic and beaitful. Great dealing with this dealer. The condition is new but my only comment is the protective stickers were somewhat peeling off and there was the tiniest microsratch on the steel scalloped bezel, possibly from over handling, which is something you should not expect when you are buying a luxury product at this price range and gifting it to someone. Overall, great experience and I recommend this dealer!

販売業者のコメント:

Thank you very much for your purchase. We are glad you are happy with it. Enjoy your watch. We look forward to serving you again.

このお取引は完了しませんでした

Eric()に対する評価。27. 3月 2024付け


Girard Perregaux Girard Perregaux ロレアート 42MM / LAUREATO 42MM

購入者がこの販売業者をお勧めしています

問い合わせ対応

購入者のコメント:

-

販売業者のコメント:

Thank you for your interest. We look forward to serving you again.

30日以上前のもの

Yvan F.()に対する評価。22. 3月 2024付け


Audemars Piguet ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

-

販売業者のコメント:

Thank you very much for your purchase.We look forward to serving you again.

Sylvia L.()に対する評価。17. 2月 2024付け


TAG Heuer ...

購入者がこの販売業者をお勧めしています

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説明
問い合わせ対応

購入者のコメント:

Overall from buying to receiving the item, I could not fault the seller. So, I will thank him for the smooth and easy transaction. I also highly recommend this seller.

販売業者のコメント:

Thank you very much for your purchase.We look forward to serving you again.

Matt S.()に対する評価。28. 1月 2024付け


Panerai ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

Reassuring, professional and attentive. Thank you!!

販売業者のコメント:

Thank you very much for your purchase.We look forward to serving you again.

CWB()に対する評価。29. 9月 2023付け


IWC ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

-

販売業者のコメント:

Thank you very much for your purchase.We look forward to serving you again.

Marcus c.()に対する評価。21. 7月 2023付け


Longines ...

購入者がこの販売業者をお勧めしています

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説明
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購入者のコメント:

-

販売業者のコメント:

Thank you very much for your purchase.We look forward to serving you again.

ZJ()に対する評価。19. 6月 2023付け


Longines ...

購入者がこの販売業者をお勧めしています

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説明
問い合わせ対応

購入者のコメント:

The dealer was very responsive, polite and communicated well. Unfortunately the delivery was poor, with the watch being left outside my door. This happened despite confirming a change in delivery date with the delivery provider. There was no signature given so I wasn’t sure how they were able to mark the delivery as complete. Payment was also made by chrono24 when delivery was marked as complete even though we did not receive it at the time. This represents a significant risk to the buyer.

販売業者のコメント:

Thank you very much for your purchase. We have received a response from UPS and would like to let you know. We are very sorry about the delivery method. We have informed the local UPS to be careful to prevent recurrence. According to the local UPS, we have received a response that you signed for the package when you received it. However, we will endeavor to keep a close watch on our own to ensure safer delivery in the future. Thank you very much for your cooperation.

Vincent Q.()に対する評価。04. 5月 2023付け


Tudor ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

I gave 3 star on delivery because of not so perfect delivery by UPS. Not the watch dealer. The watch dealer is great!!!!!

販売業者のコメント:

Thank you for your purchase. Please understand that we have no control over the shipping company's mishap. We will ask UPS to improve the situation.

Ka Ho C.()に対する評価。17. 3月 2023付け


TAG Heuer ...

購入者がこの販売業者をお勧めしています

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説明
問い合わせ対応

購入者のコメント:

-

販売業者のコメント:

Thank you very much for your purchase. We are glad you are happy with it. Enjoy your watch. We look forward to serving you again!

Jason 盛傑 H.()に対する評価。27. 11月 2022付け


Omega ...

購入者がこの販売業者をお勧めしています

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説明
問い合わせ対応

購入者のコメント:

-

販売業者のコメント:

Although we did not make a purchase this time, we hope to have the opportunity to do so again.

MrF.()に対する評価。04. 11月 2022付け


Breitling ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

-

販売業者のコメント:

Thank you very much for your purchase.We look forward to serving you again.

Dato.()に対する評価。06. 7月 2022付け


Hublot ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

Seller is fantastic but they don't speak English and cause the local delivery more than a week to finally reaches me.

販売業者のコメント:

Thank you for your purchase. We apologize for the delay in delivery. We apologize for the delay in delivery. We are using translation software to communicate with you, but we are sorry that we are not able to communicate with you properly. We hope you will not be disappointed and use our service again. お買上ありがとうございます。 お届けに時間がかかり申し訳ございません。 翻訳ソフトを使ってコミュニケーションを取っていますがうまく伝わらない点は申し訳なく思います。 これに懲りずまたご利用ください。

Gregor T.()に対する評価。06. 7月 2022付け


Seiko ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

UPS delivery was a nightmare but the watch was as described and the contact with renzu was polite and very fast. All in all I recommend the company

販売業者のコメント:

Thank you very much for your time. We apologize for the inconvenience regarding the delivery. We understand that there are problems with differences in the quality of delivery between countries and regions. We will share this information with UPS in Japan and take measures to prevent this from happening again. この度はありがとうございました。 配送の件はご迷惑おかけしました。 国や地域によって配送のクオリティに差があることは問題があることと思います。 当店からも日本のUPSへ情報を共有しこのようなことのないように対策します。

Martin W.()に対する評価。22. 2月 2022付け


Breitling ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

Urtavlan var blå på bilden men i beskrivningen var den svart.

販売業者のコメント:

Look closely. The dial in the picture is black. I have also sent you a picture of the actual item before shipping.

このお取引は完了しませんでした

arturo r.()に対する評価。05. 2月 2022付け


TAG Heuer ...

購入者がこの販売業者をお勧めしています

問い合わせ対応

購入者のコメント:

-

販売業者のコメント:

Thank you for your evaluation. We look forward to your next order.

JONATHAN S.()に対する評価。02. 11月 2021付け


Omega ...

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説明
問い合わせ対応

購入者のコメント:

As a watch enthusiast, i would want my watch to be 100% perfect from purchase even if it would be a used/old product. When the seller showed me the video of the watch, it had its chronograph set at 12 exact. but when i receive the watch, it was slightly off by 12. i went to omega service center in Singapore and was told that the metal bushing in the movement was old and needed to be replace thus the inaccuracy of the chronograph hands. Renzu should have highlighted that to me prior the purchase for me to note about it but the seller did not and could see that he wanted to just sell the watch. Second issue was, he mentioned that the watch came with papers but when i went to the service center, i was told that those were not the papers but just the booklet that describes the watch and its warranty issue. Omega warranty is and always been a CARD type and never a booklet. so yet again, a misinformation from the seller. I choose to believe that having been in the watch industry for so long, he should be able to tell what is a legit warranty/papers and whats not, thus another reason not to buy from the seller. Only good thing was, the piece is original and bracelet matched the watch serial number. last advice, buy at your own discretion. for me, i wont recommend. but if thats the only piece in the market and he has it, then go ahead but please do your due diligence before purchasing. i wouldnt recommend the seller again unless its the piece that you want which he has.

販売業者のコメント:

As I responded to the message, there are several types of OMEGA warranty cards depending on the age. Since the base Speedmaster has been manufactured for a long time, there are several types of warranty cards that come with it. When this watch arrived, it came with a paper OMEGA warranty, so we sell this warranty as an accessory. There are many old model warranty cards that do not have anything written on them, such as serial numbers, and since they are types that do not have anything written on them, they are attached as accessories. The hands of the chronograph will return to exactly 12 o'clock if you press the reset button firmly. You can see it in the image sent in advance. please confirm.

Tim L.()に対する評価。23. 9月 2021付け


Chronoswiss ...

購入者がこの販売業者をお勧めしています

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購入者のコメント:

Shipping was delayed because the dealer did not respond promptly to emails from UPS. All communication was in Japanese and needed to be translated. Watch worked and was in good condition.

販売業者のコメント:

We are sorry that it took a long time to deliver this time. I was relieved that there was no problem with the operation of the clock. We look forward to serving you again.

Mark B.()に対する評価。30. 7月 2021付け


Omega ...

購入者がこの販売業者をお勧めしています

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説明
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購入者のコメント:

Very Satisfied.

販売業者のコメント:

Thank you very much for your purchase. We look forward to serving you again.