【About Us】
Gallery Rare was founded in 1979 in Osaka Japan, and with more than 30 years of experience in the business we pride ourselves as being one of most experienced, reliable and competitive purveyor when it comes to rare luxury watches.
As a pioneer in luxury goods industry in Japan, Gallery Rare has a total of 10 stores, and welcomes countless customers that seeks luxury goods from every corner of the world.
Our primary goal is not just to deliver rare timepieces but also to earn the trust and satisfaction of our customers by providing competitive pricing, authenticity assurance and exceptional customer service.
________________________________________________________________________________
【Authenticity】
Gallery Rare guarantees that all of the watches that will land in our customers hands are 100% authentic.
Only the products that passed through our strict inspections will be listed in our online stores. Our watch experts inspect the items at least 8 times before it lands into our customers hands. We dispose defective and suspicious products that we detected during these inspections.
In fact, we are so confident in our guarantees of authenticity that we will make a full refund and cover all the shipping expenses at any time after sales if something purchased from us is proven to be a non-authentic.
________________________________________________________________________________
【Warranty and Terms】
Watches purchased from our store comes with a limited warranty from our company valid from the date of purchase.
12 Months Warranty for Brand New and Unworn watches, and 6 Months Warranty for used watches.
Since most of our timepieces came from individual previous owners, some watches might have a remaining manufacturer warranty which will be noted on the page of the item.
Watches that will have a defect by regular use during the warranty will be repaired free of charged.
Watches purchased from us with expired warranty are also acceptable for repair but the cost is chargeable to the watch owner.
The warranty above does not cover:
Damage resulting from impact, accidents, mishandling, or abuse.
Any mechanical damage caused by contact with water due to mishandling, accidents or abuse.
Damage or malfunction on the case, brace, strap, glass and crown and exterior surface.
The damage caused by a fire, earth quake or other natural calamity.
The damage caused by alterations, repair or work carried out by other watch repair service.
The consequences of normal wear and tear on the watch or any leather or rubber strap.
Permissible range of quality and functionality of the watch that our store has concluded through its visual appearance.
Quality and functionality that our company and / or the watch manufacturer company concluded that has no defect.
________________________________________________________________________________
【Payment】
Acceptable payment methods are bank transfer and Chrono24 Trusted Checkout (escrow). Cash and credit card are also acceptable if the payment will made directly in our store in Japan.
________________________________________________________________________________
【Shipping】
Purchased items will be professionally packed and will be shipped through Japan Postal Service (EMS), DHL, TNT Express or Fedex to all destinations worldwide.
Japan Post (EMS), DHL, TNT Express and Fedex provides one of the fastest International Mail Service with online tracking system.
All of the purchased items will be fully insured against loss, theft and damage during its transit to ensure that your investment is safe and fully protected.
Please keep note that we do not mark false value on the package and invoices nor mark it as a gift or repair.
Duty: Most of the orders from outside Japan are subject to customs duty and tax regulations specified by the designated country, any custom charges are responsibility of the customer. We recommend to contact the local customs office in your country for details before making your order.
