Global Watchtrade
平均星4.5つ/星５つ中 | 評価：3403
評価の詳細
| 平均 4.5 | 発送 |
|---|---|
| 平均 4.7 | 説明 |
| 平均 4.4 | 問い合わせ対応 |
この販売業者に対する購入者の声
30日以上前のもの
このお取引は完了しませんでした
André G.（）に対する評価。26. 2月 2024付け
Seiko ...
販売業者のコメント:
Hi there The price was already heavy discounted and the shipment was includet in the price, since we also have cost there was no room for negotiation as we have informed you. Since you waited to long there was another customer that bought the watch for list price from us that resultet that the product was sold out. We work with small margins but we are not here to lose money, next time you see a great deal we would rekommend you to respect it and buy it before someone else does since we ship out alot of watches everyday. Thank you for your interest and your feedback best regards
KH（）に対する評価。20. 2月 2024付け
Tissot ...
購入者のコメント:
Die Uhr wurde beschädigt und ohne die Originalbox geliefert, aber die Rücksendung lief dank Chrono24 reibungslos.
販売業者のコメント:
Hi there We are sorry for that but we had no box in stock which we have then informed you but return went smooth and we thank you for your fair feedback best regards
このお取引は完了しませんでした
ADOLFO G.（）に対する評価。30. 1月 2024付け
Seiko ...
購入者のコメント:
I believe this seller has advertised a product that he could not supply.
販売業者のコメント:
Hi there As we have mentioned to you the watch was not working properly and therefore we had to refund you, if you want we were able to order a new one for you with a 4-5 weeks deliverytime but that was not interesting so no we can definitly get the watch for you :) thank you anyway for your interest
このお取引は完了しませんでした
Mariusz M.（）に対する評価。23. 1月 2024付け
Longines ...
購入者のコメント:
Moja ocena sprzedawcy jest negatywna z uwagi na to że nie doszło do transakcji, po kilku dniach od kupna otrzymałem informację o tym że zegarek uległ uszkodzeniu, w tym czasie sprzedający oferował dokładnie ten sam model tylko że już po wyższej cenie.
販売業者のコメント:
Hi there We do not offer the watch anymore and the reason we didnt sent the watch is that there was something wrong with it and we only ship product that are 100% and that should be appreciate it ;) thank you anyway
このお取引は完了しませんでした
Daniel（）に対する評価。13. 12月 2023付け
Seiko ...
購入者のコメント:
I ordered a Watch that was displayed „on Stock“. Several days later I was told that the Watch was not on Stock and all that after I was the one asking about the status everytime. My Experience with this Seller was not good.
販売業者のコメント:
Hi there We understand and are very sorry for your experience as the watch has been double sold. We are extremly professional but mistakes can happen and for that we are sorry, We wish you all the best and thank you for your fair feedback best regards
このお取引は完了しませんでした
Jesper G.（）に対する評価。05. 7月 2023付け
Squale ...
購入者がこの販売業者をお勧めしています
購入者のコメント:
My order got cancelled and I’m ok with that, however I think the info could have been given to me a lot faster. Now I had to wait a couple of days before I even knew the watch was out of stock.
Nikola V.（）に対する評価。09. 6月 2023付け
Squale ...
購入者のコメント:
I bought a new Squale Matic from this seller, which turned out to be either not new or someone changed something or it was a factory error. The original mesh bracelet that came with the watch was catastrophically damaged at both ends where it joins the lugs. The traces were as if someone had processed them with a grinder. Unacceptable. The seller offered another one, of course in exchange for €150. I refused and I asked to send this one back and get another one in exchange. The seller did not accept this and suggested that I send the watch back so that they can determine how the damage occurred at their watchmaker. If they find it's my fault, they'll charge me the postage and the watchmaker's service. Of course they will. If they could send a watch in such condition, their watchmaker did not give me any assurance. And then I get into a situation where I have to keep the watch because any further actions would only cost me more. It's just a shame that I can't post pictures so people can see what condition the bracelet was in. The watch cost €1,280 and I offered €1,150, which the seller accepted. I was looking forward to it, but unfortunately I quickly realized why the price was so good. I involved the Chrono24 support team, but even that didn't give any solution because it all came down to communication with the seller. I tried to explain to the seller why in God's name I would damage the bracelet like that, just one day after delivery. It's just illogical. But that didn't help either. I didn't want to further delay the transaction and waste my time so I decided to skip it and move on. The seller has good ratings and they have sold a lot of watches, but when it comes to solving the problems, there is a 0 rating. Good luck to you
販売業者のコメント:
Hi there Thank you for your unfair feedback, so now we will answer it of course. The watch was brand new when we shipped it to you and checked by us through our quality department. Since we do not sell used watches of any kind there is no way that the watch is old since it is being ordered directly from the agency since we are a authorised dealer. You did not have the watch for one day and wanted to change the bracelet with a leather one. We believe that you tried to take off the bracelet yourself and since you did not know how you have damaged it and try to blame it on us or the quality of squale which everyone know is outstanding. We asked you to sent the watch in so we can check it and if possible we would fix it for you free of charge but if it is a damage that is caused by you then there will of course be a charge for that. The only interest you had was to get a additional free bracelet in leather which does not include in this watch and has to be ordered separetly. In which we told you we can help you with for additional cost since its a separate order. For us this is a case of blaming and trying to get something out of it for free even though the mistake come from you sir. We tried to help you and answered fast but we cannot make every customer happy and you are unfortunately one of them. So unless you ship the watch to us with everything you have received we cannot help you. We need to have the watch in our hands to be able to help you but that is something that you seem not to understand. If we were able to put out a picture then anyone would know that the damage of the bracelet is cause by force and nothing else, we have great rating because we are great :) but in this case we cant make you happy and we have to accept that Have a nice day and thank you for your buisness best regards
このお取引は完了しませんでした
Kamaruzzaman K.（）に対する評価。07. 3月 2023付け
Longines ...
購入者のコメント:
Dealer wrongly put different watch picture compared to actual watch. Chrono 24 refunded back after few days.
販売業者のコメント:
Hi there Sorry for the mistake but that was on our site that the wrong watch was upploadet, we thank you still for your interest and handelt the matter immediately before the watch was even sent out best regards
このお取引は完了しませんでした
D（）に対する評価。22. 7月 2022付け
Seiko ...
購入者のコメント:
Very disappointed. Very good price but in fact not available at all …
このお取引は完了しませんでした
Seth G.（）に対する評価。19. 7月 2022付け
Bulova ...
購入者のコメント:
Took multiple days to accept the order and then cancelled two days later without any warning or explanation.
販売業者のコメント:
Hi there We had holiday and another customer that placed a order before and therefore we had to cancel your buy, we thank you for your interest and apologice for the inconveniet best regards
このお取引は完了しませんでした
Artur R.（）に対する評価。19. 7月 2022付け
Seiko ...
購入者のコメント:
Seller says that watches has defect and cancel my purchase. Even when I was ready to buy if he shows me defect. It looks like he changes his mind when see price growth. I’ve got apologize, but my money still frozen, so I can’t buy birthday present on time 👎
販売業者のコメント:
Hi there We are sorry but the watch was sent back to the agency to get exchanged and since we do not know when we will receive it again we have taken the decision to refund you. best regards
N（）に対する評価。24. 3月 2022付け
TAG Heuer ...
購入者のコメント:
Lack of transparency during the process.
販売業者のコメント:
Hi there We took care of the return since you did not feel for the watch and you got refundet, so lack we dont know what u mean but thank you anyway and wish u a great date best regards
このお取引は完了しませんでした
João M.（）に対する評価。04. 2月 2022付け
Certina ...
購入者がこの販売業者をお勧めしています
購入者のコメント:
Fiquei sem saber porque aceitou a proposta de valor e depois não quis vender
販売業者のコメント:
Hi there We are sorry but the watch got double sold therefore we were not able to accept your order due to delay for a reorder of our supplier best regards
このお取引は完了しませんでした
Primoz P.（）に対する評価。15. 2月 2021付け
Certina ...
購入者のコメント:
they did not provide the WATCH
販売業者のコメント:
Watch was sold to another client that was faster in ordering the watch, then when we want it to order a new piece from the agencie we received that the watch is discontinued so we apologize for any troubles best regards
このお取引は完了しませんでした
alessio l.（）に対する評価。15. 2月 2021付け
Squale ...
購入者のコメント:
ho dovuto annullare la transazione a causa di un tempo di attesa spropositato e non dichiarato nella descrizione
販売業者のコメント:
Hi there We are sorry for the delay due to the pandemic and the shipping time from the agency, the watch has been delayed but was ready to ship the same day the custome cancelled the order. It was a very small delay of a couple of days but guess still to long for the client. We apologize and thank you anyway for your interest best regards
Dénes M.（）に対する評価。11. 2月 2021付け
Tissot ...
購入者のコメント:
The watch I ordered is perfect. My problem with the seller was that I (and the Chrono Team) had to keep asking the seller for sending the purchased item. It was send one week later. And this wasn’t my biggest problem. The seller didn’t even take the time to inform me about the delay, after he was asked by Chrono Team to answer me about the shipping, with days of delay I got a very careless response. I would like to emphasize that 1) the delay had nothing to do with COVID or any other issue 2) it also wouldn’t have been a problem if the seller was proactive and communicated with me. So if you need the watch by an exact date like I did (birthday etc.) do not order from this seller. And thank you for Chrono Team for making me sure that everything was okay. Otherwise I would have thought that this was a scam. Thank you!
販売業者のコメント:
Hi there Thank you for your feedback, delay has been due to the postage service from the agencie, therefore the watch has been delayed. We have replied to you but since we handle a couple 100 customers every singel day we are not able to hold your hands :) we apologize for the delay but you have forgotten to mention that we have sent you a present with the watch due to the delay :) anyway we thank you for your unfair feedback and hope you still enjoy the watch best regards
このお取引は完了しませんでした
emiliano p.（）に対する評価。07. 12月 2020付け
Tissot ...
購入者のコメント:
Prodotto non disponibile
販売業者のコメント:
Hi there Sorry for the inconvience, but the watch got sold to another customer and is a outgoing model now therefore we could not sell it again best regards
このお取引は完了しませんでした
Luca B.（）に対する評価。05. 11月 2020付け
Maurice Lacroix ...
購入者のコメント:
Vende orologi che non ha !!!! Tempi di risposta biblici
販売業者のコメント:
Hi there We have informed you from the beginnig that there is a longer delivery time since the watch is under production, but we thank you for your interest and wish you all the best, good luck finding the watch somewhere else since it is sold out worldwide :) best regards
このお取引は完了しませんでした
Niklas B.（）に対する評価。16. 10月 2020付け
Seiko ...
購入者のコメント:
Väntade flera veckor innan jag fick besked om att väntetiden var jättelång.
販売業者のコメント:
Hi there Sorry for that mistake but the watch was sold out by the agencie and due to covid19 the agencie had difficutly getting the watches from there supplier, we have told you about the delivery time and therefore you have the chance to wait or cancel the order. We solved that issue as good as possible but seems that we cannot satifie you so its ok :) we wish you still a very nice day and thank you for your interest best regards
（）に対する評価。21. 7月 2020付け
Tissot ...
購入者のコメント:
Lack of communication with dealer and delivery time was twice as long as it was expected.
販売業者のコメント:
Hi there Do to covid19 there has been delay in shipment from the agencie, we tried our best and still delivered fast, we hoped for understanding but does not seem as you have that :) so next time buy straight from the store so you can receive it from the counter :) we are seriös and have great feedback but cant make everyone happy best regards and hope you enjoy your beautyful watch
Giovanni S.（）に対する評価。15. 10月 2019付け
Seiko ...
購入者のコメント:
Pay attention, the watch comes with not original box neither the seller will reply to your claim
販売業者のコメント:
Hi there Sir We did reply and will sent the original box since it happen a mistake in our packing department which could unfortunately happen sometime. We still thank you for your business and hope you enjoy your beautyful timepiece.
Leszek H.（）に対する評価。07. 10月 2019付け
Maurice Lacroix ...
購入者のコメント:
Przysłanie towaru opóźniło się o ok. 3 miesiące. Podobnież nie było towaru w magazynie, ale w ofercie termin dostawy wynosił ok. 2 tygodnie
販売業者のコメント:
Hi there We apologize for the delay, but due to production problem by Maurice Lacroix and a extrem popular watch that was sold out all around europe there was unfortunately a longer delivery time that can happen when it comes to a luxury timepiece. We thank you for your feedback and always try to satisfy all of our customers. best regards Gabriel
Stephen L.（）に対する評価。18. 6月 2019付け
Tissot ...
購入者のコメント:
The communication was very short and impersonal( maybe the translations,) but two issues. First was I offered to buy two of them for a specific discount. Once I bought the first they reneged on the discount offer. Second, took way too long to ship even after payment made
販売業者のコメント:
We thank you for you Business and your trust and hope you enjoy your beautiful Watch :) Best regards
購入者のコメント:
Unglücklich. Erst keine Preisverhandlung möglich, kein entgegenkommen. Dann, am Samstag trotzdem bestellt. Am Dienstag kam die Nachricht: "Dieser Preisvorschlag wurde abgelehnt. Grund: Der Artikel wurde bereits verkauft". Weiß nicht, ob das mit dieser Zeitverzögerung passieren darf ...